Privacy Policy - Euphoria Creative

At Euphoria Publicidade LTDA. ("EUPHORIA"), privacy and security are priorities. We are committed to transparency in the processing of our clients' personal data. This Privacy Policy outlines how we collect, use, and share information from clients or others who access or use our website or services.
By using our services, you acknowledge that we will collect and use your personal data as described in this Policy, in accordance with the Federal Constitution of 1988 (Art. 5, LXXIX; and Art. 22, XXX – added by EC 115/2022), the Brazilian General Data Protection Law (LGPD, Federal Law 13.709/2018), the Consumer Protection Code (Federal Law 8078/1990), and other applicable Brazilian legal frameworks.
As the data controller, EUPHORIA, registered under CNPJ/MF No. 47.882.625/0001-98, abides by this Privacy Policy.
1. Data Collection
1.1. Personal data provided by you
We may collect personal data such as your name and contact details when you fill out forms or communicate with us via mail, phone, email, or otherwise—for instance, when you inquire about or purchase our products/services, subscribe to our publications, request marketing, or provide feedback. If you wish to become a B2B partner, we may collect your name, address, phone number, and email.
1.2. Automatically collected data
When you visit our website, our servers collect technical information such as your IP address, browser type and version, operating system, and ISP domain. We also collect browsing behavior—pages visited, search terms, response times, errors, time spent on pages, interaction data (scrolls, clicks, mouseovers), exit paths, and customer service call logs.
This data helps us personalize content, understand user behavior, and improve our website functionality.
2. Use of Your Data
We process your personal data in accordance with this policy and applicable law, for the following purposes:
To fulfill a contract or pre-contractual request:
Creating/maintaining your client or B2B account
Handling product or service orders
Providing after-sales service and notifications
Processing invoices, returns, payments
Responding to inquiries or requests
With your consent or our legitimate interests:
Running campaigns, satisfaction or market surveys, and distributing gifts/prizes
Offering personalized service and recommendations
Informing you of products, services, and events
Internal reporting or communications
For legitimate business interests:
Reporting to authorities
Business communication and courtesy outreach
Resolving disputes
Ensuring account and platform security
Improving our services
Website administration and analytics
Legal compliance (e.g., court orders)
We will only use your personal data for other purposes with your prior consent.
2.1. Consent
Your consent is required for data collection and processing. This consent is informed, specific, and voluntary. By using our services and providing your data, you consent to this policy and understand your rights.
You may withdraw consent at any time, but this may affect certain site functionalities, which will be communicated in advance.
3. Your Rights
Under Article 18 of the LGPD, you have the right to:
Confirm data processing
Access your data (in clear format or printed copy)
Correct or update your data
Request anonymization, blocking, or deletion of unnecessary/excessive data
Request data portability
Delete data processed under consent
Withdraw consent
Be informed about consent requirements and consequences
To exercise these rights, contact us using the methods below. Proof of identity may be required.
4. Data Retention
We retain your personal data as long as necessary to fulfill service provision or the purposes listed in this policy, respecting legal rights and obligations.
After this period, your data will be deleted or anonymized, unless retention is required by law (Art. 16 of the LGPD), such as:
Legal/regulatory compliance
Research purposes
Lawful third-party transfer
Exclusive use by EUPHORIA (with anonymization)
5. Data Security
We are committed to protecting your data with appropriate technical and organizational measures. Data is stored securely and access is restricted to authorized personnel under confidentiality agreements.
While we employ strong security practices, no online platform is entirely risk-free. In case of a data breach that poses significant risk, we will notify affected individuals and the National Data Protection Authority (ANPD).
6. Data Sharing
We do not share personal data with unauthorized third parties. Data may be shared as needed to provide services or under:
Legal or judicial requirements
Corporate changes (e.g., mergers)
Defense of EUPHORIA’s rights
7. Cookies
We use cookies to enhance your browsing experience. By using our site, you consent to cookie usage. You may manage cookie preferences at any time, though disabling some cookies may limit functionality. See our Cookie Policy for details.
8. Policy Updates
This Privacy Policy was last updated in January 2023. We reserve the right to update it at any time, especially in response to legal or platform changes. Updates will be posted on our site and notified to users.
9. Liability and Final Terms
EUPHORIA is responsible for processing data in accordance with the LGPD (Articles 42–45). We are committed to maintaining and improving our security practices.
We are not responsible for:
User negligence with their data or access credentials
Malicious third-party actions unless due to proven negligence by EUPHORIA
False or misleading information provided by users
Contact Information
To exercise your rights or raise questions:
Email: seguranca@euphoriacreative.com
Mailing address:
Euphoria Creative – Information Security
Av. Dr. Chucri Zaidan, 1550 - conj. 2717 - Vila Cordeiro, São Paulo - SP, 04711-130

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